Sales Policies

We work hard to provide exceptional customer service.

We work hard to provide exceptional customer service. Please check out our store policies below to understand exactly how we operate. Contact us if you have further questions and we’ll be happy to help. We look forward to seeing you. 
1. General Jai Auras Crystals & Jewelry is the operator of https://jaiauracrystals.com. By placing an order through this website, you are agreeing to the terms below. The terms are provided to ensure parties are aware of and agree to mutually protect and set expectations regarding our service. 
We uphold that items shown on our website are available; however, as items are purchased, the website will be updated. Each crystal is unique, and Jai Auras maintains there will be a brief period where items are no longer available. In this instance, you will be contacted for how we can best accommodate your order. 
2. Privacy 
Jai Auras protects all customer information and will not share it with other persons or businesses. 
3. Shipping 
Shipping costs are calculated during checkout based on weight, dimensions and destination of the ordered items. Payment for shipping will be collected along with the purchase price and taxes while placing your order. Shipping Policy Generated at Easyship.com 
3.1 Dispatch Time 
Orders are generally dispatched within 3 business days of receiving payment for your order; however, custom orders may require additional time. We take steps to ensure shipment delays will be kept to a minimum. 
3.2 Tracking 
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 
4. Refunds 
Jai Auras Crystals & Jewelry will accept returns within 7 days of receipt of item. The buyer must return items in the original packaging, unused and in new condition. Please use sturdy outer mailing envelopes to ensure jewelry remains protected. Return shipping is at the customer’s expense and we recommend insuring items at least at cost. Once returns are accepted by Jai Auras Crystals & Jewelry, the refund will be processed for store credit. We will notify the customer by email once the transaction has been completed. 
5. Warranty Returns 
Jai Auras Crystals will happily honor claims submitted within 60 days of receipt of items. Customers are required to pay shipping to return items to Jai Auras Crystals & Jewelry however we will pay shipping to send replaced/repaired items honoring our warranty. 
Once warranty claim is confirmed, you will receive the choice of: 
(a) refund to your payment method 
(b) a credit for future purchases 
(c) a replacement 
6. Sales Tax 
Sales tax will be applied to the price displayed on the website. 
7. Cancellations 
Your order can be cancelled prior to dispatched; however, if your order has already been dispatched, we are NOT able to process the cancellation request. If a refund is desired after receipt of items, please refer to our refund policy. 
8. Insurance 
Parcels are insured for loss and damage up to the value of the contents. 
9. Customer service For customer service, please submit the inquiry at https://JaiAurasCrystals.com